At SSS Tool Centre, we are committed to delivering your orders efficiently, securely, and reliably. All online orders are shipped via The Courier Guy, a trusted nationwide courier service.
Shipping Coverage
We deliver throughout South Africa. Delivery availability may vary for outlying or remote areas, where additional charges or extended delivery times may apply.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Orders placed after our daily cut-off time of 14:00 may be processed the following business day.
Delivery Timeframes
Major Cities & Urban Areas: 1–3 business days
Outlying & Remote Areas: 3–5 business days
Delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, or peak periods.
Shipping Costs
Shipping fees are calculated at checkout based on order size, weight, and delivery location.
Additional charges may apply for large, heavy, or bulky items, and customers will be notified prior to dispatch where applicable.
Order Tracking
Once your order has been dispatched, you will receive a tracking number to monitor your delivery through The Courier Guy’s tracking system.
Delivery Requirements
Deliveries are made to physical addresses only. We do not deliver to P.O. Boxes.
A responsible person must be available to receive and sign for the order.
Deliveries typically occur during standard business hours (Monday to Friday).
Failed Delivery Attempts
If no one is available at the delivery address, the courier may attempt redelivery.
After multiple unsuccessful attempts, the parcel may be returned to the depot or to SSS Tool Centre.
Additional shipping fees may apply for re-delivery.
Incorrect Address Information
Customers are responsible for providing accurate and complete delivery details.
SSS Tool Centre will not be held liable for delays or failed deliveries due to incorrect or incomplete address information. Any additional costs incurred for re-delivery will be for the customer’s account.
Heavy and Oversized Items
Due to the nature of tools and equipment, certain items may:
Require special handling
Incur additional shipping costs
Have extended delivery timeframes
Customers will be informed of any such conditions before dispatch.
Undeliverable or Returned Orders
If an order is returned due to:
Failed delivery attempts
Refusal of delivery
Incorrect address details
The customer may be liable for:
Return shipping costs
Re-dispatch fees
Refunds (if applicable) may exclude original shipping fees.
Damaged or Missing Items
Customers must inspect all deliveries upon receipt.
Any damaged or missing items must be reported within 48 hours of delivery.
Supporting evidence (such as photographs) may be required to process claims.
Claims submitted after this period may not be accepted.
Shipping Liability
Once an order has been handed over to The Courier Guy, it is under the courier’s responsibility for delivery.
While we take care in packaging all items securely, SSS Tool Centre cannot be held liable for delays or damages caused during transit.
Customers may request additional shipping insurance where applicable.
Stock Availability
All orders are subject to stock availability.
In the event of stock shortages or delays:
Customers will be notified promptly
Alternative options or revised delivery timelines will be provided
Collection Option
Customers may choose to collect their orders directly from our Durban store.
You will be notified once your order is ready for collection.
Legal Compliance
This shipping policy is governed in accordance with applicable South African consumer protection laws, including the Consumer Protection Act (CPA).
Contact Us
For any shipping-related queries or assistance, please contact SSS Tool Centre. Our team is available to assist with your order and delivery requirements.